yesterday and today was alone in the department. den was like wasn't going smoothly these two days. yesterday was being not meticulous enough, today was being screamed by another senior staff for being rude. well the incident happen like this: it was that this supplier called to find for a staff by the name of rozali(not too sure with the spelling) den is like i had worked for 'bout a month plus, so is like my department has no one of the name of rozali. den i told the supplier i don't know, and there wasn't any of my senior colleagues to help me. so the supplier hang up the phone den i also hang up. den there was like this senior staff calling from the customer service there screaming over the phone asking me why did i tell the caller that i don't know i don't know wan. den she demand to talk to my senior colleagues. so i hand the phone over to one of my senior colleagues and the senior staff also screamed at her too. as i'm able to recognise people through their voices, i knew that the senior staff was maggie. so she was like screaming over the phone at her top of her voice. den during the dinnertime, i asked my friend who was helping out at the event hall that moment to confirm that my sense is correct. and true enough, like what i say, is maggie. she heard her screaming damn loudly in the customer service at that moment. as i once worked OT in the customer service, so i know her voice was damn loud. louder than mine, like want to pick a fight like that. that moment i was feeling like must you scream at me? can't you just talk to me peacefully? i'm not born to be screamed at you know, okay it was fault to speak to the caller that way but there isn't any need to scream over the phone right? you worked in the customer service, so you were trained to speak to the customers over the phone politely and with a tone. me? i'm just a normal sales associate not customer service associate, so i don't know how to talk with your kind of politeness and tone. damn i get so pissed off man.

wei ting